Frontline Customer Care Associate

5 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Ambient Edge Full time
Job Summary

We are seeking a highly motivated Frontline Customer Care Associate to join our team at Ambient Edge. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service through active listening, understanding, and advising customers.
  • Manage multiple channels of customer communication, including phone, email, and online chat.
  • Schedule and enter service requests into our CRM system efficiently.
  • Collaborate with service supervisors and field technicians to ensure seamless operations.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Proven customer service experience.
  • Strong communication and interpersonal skills.
  • The ability to work independently in a fast-paced environment.
  • Pride in being organized and detail-oriented.
Physical Demands

This role requires:

  • Lifting up to 10lbs occasionally.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Bending, stooping, and carrying.
  • Repeating motions involving wrists, hands, and fingers.
Salary Range

The estimated annual salary for this role is around $50,000 - $70,000, based on your level of experience.


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