Night Auditor
2 months ago
The Guest Services Representative is responsible for ensuring a seamless and exceptional experience for our guests from arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Revenue Management: Balance and audit room revenue, room and tax charges, cashier's reports, and guest and house accounts to ensure accuracy and compliance with hotel policies.
- Reporting and Analysis: Prepare and transmit daily management and accounting reports, as well as customer tracking and market segmentation reports, to support informed business decisions.
- Guest Services: Assist guests with arrival and departure, provide positive guest experiences, and maintain confidentiality of all guest and hotel information.
- Registration and Check-out: Complete the registration process, input and retrieve information from the computer system, and process guest accounts upon check-out in an efficient and accurate manner.
- Cash Handling: Handle cash and credit card transactions, and maintain a high level of accuracy and attention to detail.
- Teamwork and Communication: Collaborate with colleagues to ensure seamless guest experiences, and communicate effectively with guests, colleagues, and management to resolve issues and provide excellent service.
- Physical Demands: This role requires standing for extended periods, lifting, and moving objects, and may require working varying schedules, including weekends and holidays.
- Education: High school diploma or equivalent required, and college degree preferred.
- Experience: Previous hotel front desk and hospitality experience is preferred, with a strong background in revenue management and guest services.
- Skills: Excellent communication and interpersonal skills, ability to multitask and prioritize tasks, and strong attention to detail and accuracy.
- Language: Proficiency in English, both written and verbal, is required.
We are an equal opportunity employer, committed to providing a positive and inclusive work environment for all employees. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
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