Night Auditor

2 weeks ago

Deerfield Beach, Florida, United States Fairfield Inn & Suites Deerfield Beach Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Fairfield Inn & Suites Deerfield Beach. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during the night shift, providing exceptional guest service, and maintaining the highest level of accuracy in our financial transactions.

Key Responsibilities
  • Guest Check-In/Check-Out: Organize, confirm, and process guest check-in/check-outs, adapting to any changes and verifying guest identity.
  • Guest Requests: Respond to and resolve guest requests in a timely and professional manner.
  • Financial Transactions: Secure payments, verify and adjust billing as needed, and maintain accurate records.
  • Guest Information: Provide guests with room and hotel information, directions, amenities, and local interests.
  • Night Audit: Process night audit, run daily reports, and review for communication to the next shift's staff.
  • Cashier and Closing Reports: Complete cashier and closing reports, counting the bank at the end of each shift securely.
  • Wake-Up Calls: Accept and record wake-up calls, delivering to the right department.
  • Confidentiality: Maintain confidentiality of all guests and proprietary information.
  • Emergency Procedures: Communicate any emergency, lost item, or theft to proper staff and/or authorities.
  • Maintenance and Safety: Report maintenance problems, accidents, and safety hazards.
  • Contingency Planning: Keep contingency lists in case of emergency and communicate necessary messages.
  • Asset Protection: Protect company assets.
  • Quality Assurance: Comply with all quality assurance expectations.
  • Front Desk Maintenance: Clean and organize the front desk, lobby, and market area when the hotel is quiet.
Requirements
  • Professional Demeanor: Maintain a professional demeanor and warm, welcoming personality.
  • Communication Skills: Engage easily and actively connect with others, creating confidence and trust.
  • Physical Demands: Stand for long periods, read and visually verify information, grasp, turn, and manipulate objects, and move, lift, carry, push, pull, and place objects weighing less than 25 pounds.
Benefits
  • Incentives: Participate in incentives programs.
  • Employee Referral Program: Receive rewards for referring qualified candidates.
  • Paid Time Off: Enjoy paid time off and vacation days.
  • Merit Increase: Eligible for merit increases based on performance.
  • 401k with Employer Contribution: Participate in a 401k plan with employer contribution.
  • Medical, Dental, Vision: Enjoy comprehensive medical, dental, and vision benefits.
  • Life Insurance: Receive life insurance coverage.
  • Long-term/Short-term Disability: Participate in long-term and short-term disability programs.
  • Accident: Receive accident insurance coverage.
  • Critical Illness: Participate in critical illness insurance.
  • Cross-training Opportunities: Engage in cross-training opportunities to enhance skills and knowledge.
  • Hotel Room Discounts: Enjoy discounts on hotel room stays.

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