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Microsoft 365 Systems Analyst
2 months ago
Microsoft 365 Systems Analyst
The Microsoft 365 Systems Analyst plays a vital role within the Workplace Technologies division, focusing on the management of Microsoft 365 solutions, telecommunication systems, meeting room technologies, and global contact center services. This position is dedicated to the design, implementation, and operation of these systems to boost user efficiency and achieve organizational goals.
Key Responsibilities:
- Lead and support initiatives related to Workplace Technologies
- Assist in the design and deployment of enterprise-level solutions
- Promote user engagement with Workplace Technologies
- Collaborate with support teams to manage changes
- Create procedures for ongoing operational support and maintenance
- Evaluate IT Service Management processes and Service Level Agreements for enhancements
- Conduct troubleshooting and foster continuous improvement
Required Qualifications:
- Bachelor's Degree or equivalent experience in IT Infrastructure
- Minimum of 3 years in IT Infrastructure roles
- Solid understanding of IT security principles
- Proficient in Microsoft 365 technologies
- Familiarity with Azure Active Directory and PowerShell
- Strong customer service and communication skills
- Able to collaborate with global stakeholders
- Excellent organizational and problem-solving skills
- Experience managing IT infrastructure within organizations
- Background in working with external technical partners
Why Consider Joining Us?
At BD, we foster an environment that values your input and promotes professional development. We aim to cultivate a workplace where everyone can contribute meaningfully and make a significant impact. If you are driven by innovation and a desire to enhance healthcare, we invite you to bring your expertise and creativity to our team.