Customer Service Representative

3 weeks ago


Scranton, Pennsylvania, United States Toyota Of Scranton Full time
About the Role

We are seeking a skilled and experienced Service Advisor to join our team at Toyota of Scranton. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring that all vehicles receive thorough inspections and repairs.

Responsibilities:

The ideal candidate will have a strong background in customer service, with the ability to communicate effectively with customers and colleagues. Your responsibilities will include:

  • Scheduling service appointments and managing repair orders
  • Providing clear and concise estimates to customers, including labor and parts costs
  • Performing walk-around inspections with customers, noting any damage or needed repairs
  • Maintaining accurate records of customer interactions and repair history

**Requirements:**

  • 2+ years of experience in a service advisor or customer-facing role
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment, with strong organizational and time management skills
What We Offer

We offer a competitive salary of $55,000 per year, plus benefits including health, dental, and vision insurance, as well as a 401(k) plan. Our team-oriented culture and commitment to excellence make us an ideal place to grow and develop your career.



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