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Housekeeping Quality Supervisor

2 months ago

Allentown, Pennsylvania, United States Gulph Creek Hotels Full time
Job Overview

POSITION SUMMARY

The Housekeeping Quality Supervisor plays a vital role in supporting the General Manager and Operations Manager to uphold the cleanliness and hygiene standards of the hotel facilities, ensuring a safe and pleasant environment for guests and staff. This position is essential in guiding room attendants, housepersons, and laundry staff with clear instructions and daily objectives. The Supervisor will evaluate and certify that all rooms meet the established cleanliness criteria before they are made available for guests, embodying the core values of Gulph Creek Hotels.

KEY RESPONSIBILITIES

Guest Engagement

  • Prioritize guest service as the foundational principle of hotel operations.
  • Exhibit a strong commitment to addressing guest needs promptly and effectively.
  • Strive to achieve maximum guest satisfaction consistently.
  • Ensure that hotel services align with the delivery of exceptional guest experiences.
  • Implement and uphold guest service initiatives in accordance with Gulph Creek Hotels and Marriott standards.

Housekeeping Oversight

  • Guarantee that all guest accommodations, communal areas, and service zones comply with cleanliness standards to enhance guest satisfaction and optimize revenue.
  • Supervise, mentor, and evaluate the performance of room attendants, laundry staff, and housemen.
  • Ensure that housekeeping operations are executed with the utmost professionalism and efficiency.
  • Deliver courteous and prompt service to guests.
  • Delegate daily responsibilities to housekeeping personnel.
  • Conduct inspections to confirm that all rooms are serviced and ready for occupancy each day, providing coaching as necessary.
  • Facilitate effective communication between housekeeping and other hotel departments.
  • Assist in staffing where required.
  • Order necessary supplies as directed by management.
  • Report maintenance issues to the engineering department for prompt resolution.
  • Focus on enhancing guest satisfaction metrics, particularly for priority and VIP guests.
  • Foster a friendly and professional work atmosphere through open communication.
  • Ensure adherence to safety and sanitation protocols.
  • Conduct daily inspections of hotel rooms.
  • Support a regular deep cleaning schedule and maintain a monthly cleaning planner.
  • Assist in managing monthly linen inventory and weekly supply checks.
  • Approach all interactions with guests and staff in a service-oriented manner.
  • Maintain consistent attendance as per Gulph Creek standards, adapting to the hotel’s operational needs.
  • Uphold high standards of personal grooming and appearance, including proper uniform attire.
  • Comply with all Gulph Creek policies and regulations to promote safe and efficient hotel operations.
  • Perform additional duties as assigned.
  • Ensure a clean and safe environment for both guests and employees, establishing quality control measures.
  • Utilize appropriate equipment and supplies for effective hotel operations.

SUPERVISORY DUTIES

Assist the General Manager and Operations Manager in overseeing staff performance and achieving company objectives.

QUALIFICATIONS

To succeed in this role, candidates must demonstrate the ability to fulfill essential responsibilities effectively. The qualifications outlined below represent the necessary knowledge, skills, and abilities required for this position. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

  • High school diploma or GED is required.
  • A minimum of one year of supervisory experience is necessary.
  • Must exhibit strong leadership qualities and be a collaborative team player.

LANGUAGE AND MATHEMATICAL SKILLS

  • Ability to read, write, and comprehend English, including simple instructions and correspondence.
  • Capable of effectively presenting information in individual and small group settings.
  • Proficient in communicating with guests, employees, and supervisors to ensure optimal hotel operations.
  • Able to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.

REASONING ABILITY

Demonstrate the capability to anticipate and resolve practical problems.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to sit or stand for extended periods as needed.
  • Reaching above shoulder height, below the waist, or lifting as required.
  • Proper lifting techniques are essential.
  • Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently.
  • Ability to operate various cleaning equipment, including vacuum cleaners and buffers.

WORK SCHEDULE

This is a full-time position with an expected workload of 40 hours per week.

BENEFITS

  • 401(k) plan
  • Dental and health insurance
  • Employee discounts
  • Flexible scheduling options
  • Paid time off
  • Vision insurance