Housekeeping Inspector

The primary function of the Housekeeping Inspector is to assist the General Manager and Operations Manager in maintaining the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members. The Inspector will ensure that the room attendants, houseperson, and laundry attendant have clear direction and guidance daily. They will inspect and mark all rooms as clean and ready for sale, once cleaned to the Marriott standard. We expect this person to be the leader and heart of the housekeeping department.

Key Responsibilities

• Maintain guest service as the driving philosophy of the operation
• Personally demonstrate a commitment to guest service in responding promptly to guests' needs
• Committed to making every guest satisfied
• Meet or exceed guest satisfaction measures
• Ensure hotel standards and services contribute to the delivery of consistent guest service
• Implement and practice guest service initiatives and perform to Gulph Creek Hotel and Marriott Standards

Housekeeping Inspector Duties

• Ensure that all guest rooms, public areas, and back-of-house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue
• Supervise, train, support, and monitor room attendants, laundry attendants, and housemen
• Ensure that housekeeping services are completed in a first-class manner
• Provide guests with professional, efficient, prompt, and courteous service
• Assign daily tasks to the housekeeping staff
• Inspect and ensure all rooms have been assigned and serviced each day
• Coach employees as required
• Responsible for clear and effective communication between housekeeping and other departments
• Fulfill staff needs where necessary
• Order supplies as assigned by the GM and Operations Manager
• Report all work orders to engineering/maintenance any and all problems needing repairs
• Focus on Guest Satisfaction Surveys (Special Emphasis on Priority and VIP guests)
• Create a courteous, friendly, professional work environment through open lines of communication
• Ensure compliance with safety and sanitation standards
• Inspect and maintain hotel rooms daily
• Help maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists)
• Assist in maintaining a monthly linen inventory (must be completed on the 30th to the 1st of every month). Supply inventory should be done once a week (order as needed)
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
• Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations
• Other duties as required
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control
• Utilize the proper equipment and supplies for the efficient and economical operation of the hotel