Customer Care Specialist

1 week ago


Miami, United States The Elser Hotel & Residences Full time
Job Description

The Elser Hotel & Residences is seeking a highly skilled Customer Care Specialist to join our front office team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth check-in and check-out process, and maintaining accurate records.

Key Responsibilities
  • Respond to guest inquiries and resolve any issues promptly.
  • Manage room reservations, check-in, and check-out procedures.
  • Perform administrative tasks, including logging and delivering packages, mail, and messages.
  • Ensure accurate record-keeping and compliance with hotel standards and regulations.
About the Company

The Elser Hotel & Residences is a premier luxury hotel located in the heart of Downtown Miami, offering stunning views and unparalleled amenities.

Estimated Salary

This role offers a competitive salary of up to $18/hour + commission and incentives, estimated at $40,000 - $60,000 per year based on experience.



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