Sea Logistics Customer Care Specialist, Export

2 months ago

Miami, United States Kuehne + Nagel Full time
Sea Logistics Customer Care Specialist, Export |United States | US2111202

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Miami site is looking for a Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.

YOUR ROLE

At Kuehne+Nagel our Sea Logistics Business Unit, is on a mission to ensure every client leaves with a smile. As a Customer Care Specialist, you'll be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning

YOUR RESPONSIBILITIES

  • Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
  • Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
  • Team Collaboration: Teamwork makes the dream work Collaborate with our, rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
  • Master of Documentation: Keep our records shipshape Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
  • Thriving in a Results-Driven Environment: Dive into the excitement of our results driven culture Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
  • Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
YOUR SKILLS AND EXPERIENCES
  • 1+ years of freight forwarding experience.
  • 1+ years of customer service experience.
  • You have the ability to work from the office 5 days per week
  • You have the ability to travel for business purposes


GOOD REASON TO JOIN

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com

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