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Sea Logistics Customer Care Specialist, Export
1 month ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Miami site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. Your Role At our Seafreight Business Unit, we're on a mission to ensure every client leaves with a smile. As a Customer Care Specialist, you'll be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning Your Responsibilities Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued. Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day. Team Collaboration: Teamwork makes the dream work Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights. Master of Documentation: Keep our records shipshape Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution. Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics. Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience. Your Skills and Experiences 1+ years of freight forwarding experience. 1+ years of customer service experience. You have the ability to work from the office 5 days per week. You have the ability to travel for business purposes. Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment. #J-18808-Ljbffr
