Customer Service Representative

3 weeks ago


Scottsdale, Arizona, United States MidFirst Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MidFirst Bank. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, processing transactions efficiently, and identifying opportunities to build relationships and increase sales.

Key Responsibilities:

  • Provide exceptional customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions accurately and efficiently, maintaining a balanced cash drawer and adhering to internal controls and procedures.
  • Build relationships with customers to identify their financial needs and provide solutions that meet those needs.
  • Participate in training and development programs to enhance your skills and knowledge of banking products and services.

Requirements:

  • Minimum 6 months of cash handling and transaction processing experience in a retail sales or service environment.
  • Excellent customer service skills, including oral and written communication.
  • Ability to work in a fast-paced environment and maintain a high level of productivity.
  • Strong computer and 10-key skills.

Preferred Qualifications:

  • Knowledge of banking products and procedures.
  • Successful sales record in a retail sales or banking environment.
  • Bilingual skills (fluent verbal and written Spanish).

Working Conditions:

This position requires long periods of standing or sitting, as well as typing and repetitive motion. Candidates must be able to lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds.

Equal Opportunity Employer:

MidFirst Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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