Parts Manager

1 week ago

Fairview, Oklahoma, United States Parallel Ag Full time
Job Title: Parts Manager

Parallel Ag is seeking a highly motivated and experienced Parts Manager to join our team. As a key member of our dealership, you will be responsible for driving excellent customer service through parts transactions for our customers and service team members.

Key Responsibilities:
  • Develop a deep understanding of the Parallel Ag product portfolio for farm equipment
  • Gain agronomic knowledge to reference during the sales process
  • Create and maintain legendary customer service and building a team-minded environment
  • Perform counter sales and answer customer inquiries
  • Effectively collaborate with other department leaders
  • Strive to successfully achieve all departmental goals
  • Process daily, weekly, and preseason parts orders and parts returns in a timely manner
  • Be open to hear opinions from staff about daily operations and procedures
  • Manage staff scheduling (lunches, Saturdays, on call rotation, etc.)
  • Oversee shipping and receiving
  • Fill and prepare orders, via phone or in person, for shipment or for customer pickup daily
  • Ensure workplace is a clean, safe, and friendly work environment
  • Address any discrepancies in parts inventory
  • Check in daily and stock orders as needed
  • Maintain team environment
Qualifications:
  • High School Diploma or GED is required
  • Excellent customer service skills
  • Parts experience in heavy equipment, agriculture, or automotive industries preferred
  • Positive attitude and desire to work as a team player
  • Strong verbal and written communication skills
  • Proven ability to establish and maintain positive work relationships with co-workers, vendors, and customers
  • Ability to professionally manage difficult customer situations
  • Computer proficiency
  • Understanding of financial statements is a plus
  • Be available for 24 hour on call rotations
  • Willingness to learn and adapt to new people and environments
Commitments:
  • Service Oriented: Our success revolves around customer service; we value service always as a priority.
  • Honesty & Integrity: We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
  • Committed & Passionate: We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals.
  • Communication: We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
  • Family: We believe in family values including hard work, family time, and education. We treat everyone as if they are family.
  • Pride and Confidence: We are proud and confident in what we do and who we do it for.
Compensation and Benefits:
  • Parallel Ag offers a generous compensation package with a uncapped commission
  • 401k retirement plan with company match
  • Health, Dental, Vision and Life insurance
  • Vacation and sick time off
  • Advanced training programs
  • Day shift, with a safe work environment
  • Parallel Ag is an Equal Opportunity Employer

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