Support Services Coordinator
3 weeks ago
Medtelligent is a purpose-driven healthcare technology company passionate about innovation and using technology to help people solve real-world problems. Our flagship product, ALIS, is a leading assisted living specific software that empowers caregivers to deliver high-quality care. As we continue to grow and expand our offerings, we are seeking a highly skilled IT Technical Specialist to join our team.
Job Overview:
This role is perfect for an experienced IT professional who enjoys troubleshooting complex technical issues and providing excellent customer service. You will be responsible for delivering technical support to employees, maintaining accurate records of support requests, and collaborating with other departments to ensure seamless integration of technology solutions.
Responsibilities:
- Provide technical support to employees via phone, email, and in-person interactions
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Maintain accurate records of support requests and resolutions using Jira Service Desk
- Collaborate with other departments to ensure seamless integration of technology solutions
Requirements:
- 2-5 years of experience in IT support or a similar role
- Strong understanding of Windows and iOS operating systems and common applications
- Experience with Google Workspace Admin, Microsoft 365 Admin, Slack, Rippling, and Atlassian Service Desk
Salary Range:
$55,000 - $65,000 per year
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