Call Center Specialist

4 weeks ago


Charlotte, North Carolina, United States Marketing Consultancy Lab Full time
Call Center Specialist Job Description

Marketing Consultancy Lab is seeking a highly motivated and organized Call Center Specialist to join our team.

The successful candidate will be responsible for handling inbound and outbound customer calls, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner.

Responsibilities:
  • Provide high-quality customer service through effective communication and problem-solving skills.
  • Manage customer relationships by documenting interactions and maintaining accurate records.
  • Collaborate with team members and other departments to ensure seamless service delivery.

Requirements:

  • A high school diploma or equivalent (some college education preferred).
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.

Salary: $45,000 - $65,000 per year, based on experience and qualifications.

We offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a competitive salary, comprehensive benefits package, and opportunities for professional advancement.



  • Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full time

    Job ResponsibilitiesProvide exceptional customer service and experienceManage scheduling appointments with customers and techniciansMaintain accurate call details and recordsWork effectively in a fast-paced call center environment


  • Charlotte, North Carolina, United States Nationally Syndicated Radio Broadcasters Full time

    Nationally Syndicated Radio Broadcasters is a leading provider of high-quality media services specializing in radio, videography/cinematography, photography, editing, graphic design, and visual effects. We are seeking a skilled Call Center Professional to join our team and play a key role in delivering exceptional customer experiences.In this role, you will...

  • Call Center Advocate

    2 weeks ago


    Charlotte, North Carolina, United States Cognixia Full time

    Role Summary: Call Center AdvocateCognixia seeks a qualified Call Center Advocate to fill a key position. Your primary responsibilities will include handling incoming calls and performing case intake from a queue for about 6-8 hours each day.About the Job:Deliver expert advice on general policy mattersTackle lower complexity cases by driving...


  • Charlotte, North Carolina, United States Autobell Car Wash, Inc. Full time

    Job SummaryThe Call Center Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal and external customers. This role requires strong verbal and written communication skills, as well as the ability to work independently and as part of a team.


  • Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full time

    As a Customer Service Representative, you will be the first point of contact for our customers, providing an exceptional experience that leaves a lasting impression. Your excellent communication, reasoning, and listening skills will help resolve customer inquiries efficiently.You will be working in a dynamic call center environment where no two days are the...


  • Charlotte, North Carolina, United States Meduit Full time

    Job DescriptionWe are seeking a Call Center Representative to join our team in Charlotte, NC. This role involves assisting patients in resolving their self-pay balances by establishing payment plans, updating insurance coverage, and providing customer support. If you are goal-driven, hard-working, and possess excellent communication or customer service...


  • Charlotte, North Carolina, United States Paymentus Full time

    Required Skills and QualificationsTo be successful in this role, you will need:A minimum of two years of customer service experience.A secondary school diploma or equivalent.Inbound call center customer service experience.Proficiency in English and Spanish (written and verbal).Work EnvironmentThis position operates in a fast-paced, dynamic office environment...


  • Charlotte, North Carolina, United States Enterprise Call Center Full time

    Are you a people person looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping others?About the RoleWe are seeking a highly motivated Service Delivery Agent to join our team at Enterprise Call Center.In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.Main...


  • Charlotte, North Carolina, United States Enterprise Call Center Full time

    Enterprise Call Center is seeking a highly motivated and skilled Customer Service Representative to join our team.Job DescriptionWe are looking for an individual who can provide exceptional customer service through various integrated platforms. Our cloud-based technology ensures consistent representation of branding efforts worldwide.The ideal candidate will...


  • Charlotte, North Carolina, United States A Bridge To Achievement Full time

    **About Us:** A Bridge To Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social,...


  • Charlotte, North Carolina, United States American Family Care South Charlotte Full time

    Job Opportunity: Center Management SpecialistWe are seeking a detail-oriented and organized Center Management Specialist to join our team at American Family Care South Charlotte. As a key member of our management team, you will be responsible for ensuring the smooth operation of our urgent care center, including supervising staff, managing inventory, and...


  • Charlotte, North Carolina, United States Call Dad AC and Heating Full time

    At Call Dad AC and Heating, we're on a mission to revolutionize the heating and air conditioning industry in the Southeast.Company OverviewWe're a young, ambitious organization that's expanding rapidly. Our company culture is built around teamwork, recognition for hard work, and opportunities for personal growth.Job SummaryWe're seeking an exceptional HVAC...


  • Charlotte, North Carolina, United States Smart City Networks Full time

    Job Title: Convention Center Support Specialist About the Role:We are seeking a highly skilled and detail-oriented individual to join our team as a Convention Center Support Specialist. In this role, you will be responsible for providing exceptional customer service and technical support to event organizers and attendees.Responsibilities:


  • Charlotte, North Carolina, United States Novant Health - Agency - Reddot Full time

    Job OverviewWe are seeking a skilled Surgical Technologist to join our team as a Call Team Specialist at Novant Health - Agency - Reddot in Charlotte.


  • Charlotte, North Carolina, United States Marketing Consultancy Lab Full time

    Job SummaryAt the Marketing Consultancy Lab, we value excellence in customer service. We are seeking a skilled Service Excellence Specialist to lead our efforts in delivering exceptional customer experiences. This role involves interacting with clients, resolving issues, and providing proactive solutions to drive satisfaction and loyalty.Main...


  • Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full time

    In this Call Center Team Member position, you will provide exceptional service to our customers, responding to general inquiries regarding company schedule, requested lead times, equipment service, and invoicing.You will work closely with technicians to ensure seamless transitions between calls and maintain accurate records. The ideal candidate will possess...


  • Charlotte, North Carolina, United States One Call Concepts Locating Services Inc. Full time

    Job OverviewWe are seeking a reliable and detail-oriented Utility Locator Specialist to join our team at One Call Concepts Locating Services Inc.This is a full-time position that requires excellent communication skills, the ability to work independently, and a strong commitment to accuracy.


  • Charlotte, North Carolina, United States A Bridge To Achievement Full time

    About A Bridge to AchievementA Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services. Our team of experts uses evidence-based methods to teach children social, communication, play, cognitive, and self-care skills.Job OverviewThe Center Administrative Specialist plays a vital role in ensuring...


  • Charlotte, North Carolina, United States Centria Autism Full time

    Join Our TeamCentria Autism is committed to providing exceptional ABA therapy services to children on the autism spectrum. As a Center-Based ABA Specialist, you will play a vital role in helping us achieve our mission.Compensation Package: Our compensation package includes a salary range of $20-$23 per hour, plus additional benefits such as paid time off, a...


  • Charlotte, North Carolina, United States INT Technologies Full time

    About the RoleThe Human Centered Design Specialist will work closely with our design and development teams to create innovative solutions that meet the needs of our users. You will be responsible for conducting research, analyzing data, and developing recommendations to improve the user experience.