Healthcare Customer Service Specialist

2 weeks ago


Crown Point, Indiana, United States Franciscan Health Full time

Location: Crown Point Burell Medical Building

ABOUT FRANCISCAN HEALTH
As one of the largest Catholic healthcare systems in the Midwest, Franciscan Health operates with 12 ministries and access points throughout Indiana and Illinois. We are dedicated to hiring individuals who deliver compassionate and comprehensive care to our patients and the communities we serve.

ROLE OVERVIEW
As a Patient Service Representative, you will play a crucial role in ensuring a seamless experience for our patients and their families. Your responsibilities will include:

  • Delivering outstanding customer service by welcoming and guiding patients, family members, and visitors.
  • Handling incoming calls, addressing inquiries, or directing callers to the appropriate personnel for assistance.
  • Coordinating appointment scheduling and accurately inputting data into the scheduling system.
  • Registering patients and updating demographic and insurance details in the electronic medical records (EMR) system.
  • Collaborating with clinical staff to maintain patient flow and keep waiting patients informed.
  • Processing patient payments and applying adjustments to accounts as necessary.
  • Reconciling daily encounter forms and cash drawers.
QUALIFICATIONS
  • High School Diploma or GED is required.
  • A minimum of 1 year of customer service experience is required.
  • 1 year of experience in a healthcare setting is preferred.
TRAVEL REQUIREMENTS:
Travel is rarely required.

EQUAL EMPLOYMENT OPPORTUNITY
Franciscan Alliance is committed to providing equal employment opportunities to all employees and qualified applicants in accordance with applicable local, state, and federal laws. We uphold a Right of Conscience objection regarding ordinances that conflict with our values and the free exercise of our religious rights. Franciscan Alliance is dedicated to fostering an inclusive workplace.

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