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Customer Service Representative

2 months ago

Crown Point, Indiana, United States Regional Federal Credit Union Full time

About Regional Federal Credit Union

Regional Federal Credit Union is a leading provider of financial products and services in Northwest Indiana, dedicated to serving the needs of our members with exceptional customer service and personalized solutions.

Position Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting members with a variety of financial transactions and inquiries, providing guidance on our products and services, and building strong relationships with our valued customers.

Responsibilities

  • Provide prompt and courteous service to members at the teller window, addressing their needs efficiently and accurately.
  • Process various financial transactions, including deposits, withdrawals, transfers, and loan payments.
  • Educate members on our comprehensive range of products and services, recommending solutions that meet their individual financial goals.
  • Promote a positive and welcoming environment for all members, ensuring a seamless and satisfying banking experience.
  • Adhere to established security protocols and procedures to safeguard member information and assets.

Qualifications

  • Previous experience in customer service, sales, or the financial industry is preferred.
  • Strong communication and interpersonal skills with a proven ability to build rapport with customers.
  • Proficiency in handling cash transactions accurately and efficiently.
  • Ability to work effectively as part of a team and independently.
  • Commitment to providing exceptional customer service and exceeding member expectations.