Corporate Debt Recovery Specialist
3 weeks ago
About the Opportunity:
Join a dynamic team in Atlantic City as a Corporate Debt Recovery Specialist, where you will be responsible for tracking and collecting gaming balances owed to the casino. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced, team-oriented environment.
Job Summary:
We are seeking an experienced Corporate Debt Recovery Specialist to join our team in Atlantic City. As a key member of our debt recovery team, you will be responsible for:
- Tracking and entering all contact with customers having balances
- Communicating with Marketing staff and other levels of casino and company management regarding customer gaming balances
- Communicating with customers via phone or other FDCPA-approved means to collect gaming balances owed
- Making high-level logic-based decisions to best benefit the profitability of the casino in both short and long-term perspectives
- Performing daily duties, including utilizing the daily debtor scroll, creating and updating customer CMS accounts, and entering payments on written-off items
Key Responsibilities:
- Utilize the daily debtor scroll to track and enter contact with customers having balances
- Communicate with Marketing staff and other levels of casino and company management regarding customer gaming balances
- Communicate with customers via phone or other FDCPA-approved means to collect gaming balances owed
- Make high-level logic-based decisions to best benefit the profitability of the casino in both short and long-term perspectives
- Perform daily duties, including:
- Creating and updating customer CMS accounts to include personal information, bank information, dispositions, and alteration of deposit dates
- Entering payments on written-off items
- Changing agency assignment status for individual returned items
- Changing returned items to write-off status
Requirements:
- 5+ years of experience in the casino industry preferred
- High School Diploma required; Associate's degree or Bachelor's degree preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment
- Proficient with Windows Office Suite (Outlook, Excel, and Word)
- Able to learn new Casino Database programs as required
What We Offer:
- A competitive salary of $55,000 - $65,000 per year, based on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with a company match
- Opportunities for professional growth and development
How to Apply:
Please submit your resume and a cover letter to apply for this exciting opportunity. We look forward to hearing from you.
About Us:
Our company is a leading employer in Atlantic City, with a reputation for excellence and a commitment to customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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