Client Experience Specialist

2 weeks ago


Linden, Tennessee, United States H&R Block Full time
About Our Company

H&R Block has been a trusted name in tax preparation and financial services for decades. Our mission is to provide help and inspire confidence in our clients, associates, and communities everywhere.

Job Description

We are looking for a skilled Receptionist to join our team. As a Receptionist, you will play a critical role in delivering exceptional client experiences, managing client relationships, and ensuring seamless operations within our office environment.

Responsibilities
  • Communicate Effectively: Answer phones, greet clients, and respond to their inquiries in a personalized and friendly manner.
  • Coordinate Scheduling: Schedule appointments according to client preferences, ensuring timely and efficient service delivery.
  • Ensure Client Satisfaction: Meet client needs during service delivery, whether in-person, over the phone, or virtually.
  • Maintain Office Standards: Collaborate with team members to maintain a clean and organized office environment.
Requirements
  • Experience: Previous experience working in a fast-paced environment, preferably in a customer-facing role.
  • Skills: Strong organizational and time-management skills, ability to multitask, and proficiency in Microsoft Office.
What We Offer
  • Competitive Compensation: $50,000 - $65,000 per year, depending on location and experience.
  • Benefits Package: H&R Block offers a comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan.
  • Employee Recognition: Regular recognition and rewards for outstanding performance and contributions to the team.
Why Work with Us?

H&R Block is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value trust, care, and connections among our team members and strive to make everyone feel safe and welcome at work.



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