Customer Service Representative

3 weeks ago


Fairburn, Georgia, United States WESCO International Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wesco International. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person
  • Analyze customer service needs and refer to other departments as necessary
  • Resolve customer complaints and issues in a fair and timely manner
  • Process payments for cash account customers
  • Support sales counter with walk-in and telephone inquiries
Qualifications:
  • High School Degree or Equivalent required
  • Associates' Degree preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills and ability to work effectively in a diverse environment
  • Effective communication skills, both verbal and written
  • Ability to work well under pressure and maintain a high level of attention to detail
  • Computer literate, including MS Word, Excel, and email

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to fostering a workplace that values diversity, equity, and inclusion.



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