Customer Service Associate

4 weeks ago


Fairburn, Georgia, United States Wesco Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wesco International, Inc.

About the Role:

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and in-person interactions.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Analyze customer needs and provide solutions or referrals to other departments as needed
  • Process payments for cash account customers
  • Support sales counter with walk-in and telephone inquiries
  • Research and resolve customer problems, acting as a liaison between other departments when necessary

Requirements:

  • High School Degree or Equivalent required
  • Associates' Degree preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills and ability to work effectively in a diverse environment
  • Strong communication and problem-solving skills
  • Ability to work well under pressure and maintain attention to detail
  • Computer literacy, including MS Word, Excel, and email

Equal Employment Opportunity:

Wesco International, Inc. is an equal employment opportunity employer and provides equal opportunities to all employees and applicants for employment.

Los Angeles County Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.



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