Sales Support Specialist at Penn Foster Inc

2 weeks ago

Nashville, Tennessee, United States Penn Foster Inc Full time
Position Overview:

We are seeking a dedicated Sales Support Specialist.

Our Sales Support Specialists play a crucial role in the success of our organization by serving as a vital connection between our sales team and operational departments.

In this role, you will manage incoming inquiries related to group reservations and meetings, while also providing essential support to the sales team with documentation, room allocations, and effective communication with other departments to ensure our clients receive exceptional service.

Many of our Sales Support Specialists advance to become Sales Managers and eventually Directors of Sales.


Key Responsibilities:


Act as a primary point of contact for incoming sales inquiries, responding promptly and professionally to both internal and external stakeholders.

Exhibit outstanding time management skills, self-motivation, and proactive planning, with a strong attention to detail.

Efficiently complete assigned tasks and responsibilities, including managing room allocations, generating reports, notifying clients of important dates, preparing group resumes, event orders, billing details, and other administrative tasks related to bookings and events.

Assist with various aspects of pre-event, main event, and post-event coordination, ensuring effective communication with internal teams and external clients regarding each assigned event and group.

Acquire knowledge of the company's products, pricing, presentation, and venue details that contribute to the success of group events.

Utilize digital sales systems and conceptual sales processes, implementing tools and resources to achieve both individual and team objectives.

Participate in and contribute to all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this role.

Collaborate effectively to promote teamwork and embody an entrepreneurial spirit, making informed decisions that benefit the organization and support the overall goals of the team.

Take ownership of your career development and seek out training and job opportunities to further enhance your skills and expertise.


Why Choose Us?

Our organization values its associates and offers competitive compensation.

Full-time employees are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted rates at affiliated properties, along with training and development opportunities.

We provide support in Revenue Management and Digital Marketing, along with exceptional training, growth opportunities, and strong leadership.

Our Sales Support Specialists can increase their earnings through our Business Referral Incentive Plan, which rewards you for business opportunities identified for our other properties.

Our company is committed to training and development, including our signature sales training program, which all sales managers and Directors of Sales complete in their first year.

Our culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment for our associates and hire the best talent in the industry.

Our "Associate First" culture promotes personal development both within the workplace and beyond.

We recognize our associates for their hard work, dedication, and commitment to excellence, valuing work-life balance, diversity, and our mission to provide outstanding customer service and quality accommodations.

If you are looking for a position that offers growth and the opportunity to be part of a dynamic team, this role may be a great fit for you.

We are proud to be an equal opportunity employer and maintain a drug-free workplace.

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