Residential Community Liaison

2 weeks ago


Paradise Valley, Arizona, United States AVE by Korman Communities Full time
About the Role

Ambassadors of exceptional customer service are sought to join the AVE by Korman Communities team as Guest Services Representatives. In this role, you will be the face of our brand, responsible for delivering a superior level of service to our residents, clients, and visitors.

Key Responsibilities
  • Anticipate and Address Resident Needs: Proactively identify and resolve resident concerns, ensuring their needs are met and expectations are exceeded.
  • Deliver Exceptional Service: Provide personalized attention to residents, guests, and clients, ensuring a positive and memorable experience.
  • Communicate Effectively: Respond to resident inquiries via email, phone, and in-person interactions, while maintaining open communication with internal teams.
  • Manage Day-to-Day Operations: Oversee daily tasks, including key card creation, package logging, check-in and check-out procedures, and coffee station maintenance.
  • Collaborate with the Team: Contribute to a positive and professional team environment, actively participating in achieving business goals and objectives.
  • Represent the Brand: Assist with sales efforts, greet prospects, and serve as a point of contact for VIP corporate clients, showcasing the luxury lifestyle offered by AVE.
Requirements
  • Customer Service Experience: Proven face-to-face customer service experience, with a strong focus on delivering exceptional service.
  • Hospitality Industry Experience: Previous experience in hospitality, travel, relocation, corporate housing, or multifamily industries is highly preferred.
  • Strong Interpersonal Skills: Excellent interpersonal and relationship-building skills, with the ability to communicate effectively with diverse groups.
  • Attention to Detail: Strong detail orientation and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Problem-Solving Skills: Ability to problem-solve and proactively address potential resident concerns.
  • Technical Skills: Willingness to learn and master industry systems and programs, with experience in Yardi and/or Oscar being a plus.
Work Schedule

This is a full-time position, requiring availability to work Tuesday through Saturday, 11:30am to 8:00pm.

Compensation

The hourly base compensation range is $20-$25, with additional bonus potential paid out on a monthly and/or quarterly basis.

Perks
  • Fun and Collaborative Work Environment: Join a positive and dynamic team that values teamwork and camaraderie.
  • Robust Training Program: Participate in comprehensive training and professional development opportunities to enhance your skills and knowledge.
  • Comprehensive Benefits Package: Enjoy a range of benefits, including PTO, medical, vision, dental, and 401k (for permanent full-time roles only).
  • Special Perks: Celebrate your birthday with paid Birthday Time Off, participate in regular drives and fundraisers, and enjoy complimentary furnished apartment stays at any AVE location nationwide.

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