Claims Service Representative

10 hours ago


Portland, Oregon, United States American Automobile Association Full time

### Job Title: Claims Service Representative

### Job Summary

The American Automobile Association is seeking a skilled Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for handling moderate to higher complexity claims, providing exceptional customer service, and ensuring compliance with regulatory and statutory requirements.

### Key Responsibilities

* Investigate, evaluate, and negotiate claims in compliance with established company technical and customer service best practices
* Employ discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices
* Communicate and interact with a variety of individuals and businesses, including insureds and claimants, body shops, contractors, and vendors
* Conduct phone and/or field investigations to determine liability and damages
* Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements

### Requirements

* Bachelor's (4 year) degree or equivalent combination of education and experience
* 5 years prior claims experience with personal auto and homeowner's litigation files preferred
* Microsoft Office proficiency
* Strong organizational skills
* Strong oral and written communication skills
* Strong interpersonal skills
* Ability to deal with injured parties and attorneys via telephone or in person

### Benefits

* Health coverage for medical, dental, vision
* 401(K) saving plan with company match AND Pension
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more)

### About Us

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer



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