Care Management Assistant

4 weeks ago


Raleigh, North Carolina, United States UNC Health Full time

About the Role:

The Care Management Assistant plays a vital part in the care coordination process, supporting care managers, utilization managers, and social workers in delivering high-quality patient care services. This role requires strong organizational skills, effective communication, and the ability to prioritize tasks efficiently.

Key Responsibilities:

1. Participate in regular huddles with the care management team to discuss patient cases, care plans, and address any challenges or concerns.
2. Help prioritize the workload by assessing the urgency and importance of various tasks, collaborating with the care management team to ensure high-priority tasks are addressed promptly.
3. Assist in the delegation of tasks assigned by the clinician, utilization manager, social worker, or care manager, working closely with the healthcare team to ensure delegated tasks are properly completed.
4. Conduct activities to ensure patients are engaged in their care and have the necessary resources and support, including scheduling appointments and coordinating transportation as needed.
5. Provide guidance and support to patients in navigating the complexities of the healthcare system, explaining health insurance coverage, helping patients find appropriate healthcare providers and services, and assisting in the coordination of care between different healthcare providers and facilities.
6. Assist in the procurement of services and/or equipment relevant to the assigned department's protocols.
7. Facilitate the documentation required for care transitions, such as transcribing forms like FL-2 (Level of Care Determination) and PASRR (Preadmission Screening and Resident Review), ensuring necessary paperwork is completed accurately and in a timely manner.
8. Maintain effective communication within the care management team and escalate any concerns or issues according to established guidelines, acting as a liaison between patients, clinicians, and other healthcare professionals to facilitate effective communication and resolution of any care-related challenges.

Requirements:

High School diploma or GED
Minimum of 2 years of healthcare experience
Strong organizational skills and the ability to prioritize tasks effectively
Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals
Proficiency in using healthcare software systems and electronic medical records
Knowledge of care coordination principles, healthcare regulations, and documentation requirements
Ability to work collaboratively in a team environment and adapt to changing priorities

UNC Health is an Equal Opportunity Employer:

UNC Health is committed to creating a diverse and inclusive work environment that welcomes and values all employees. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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