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Service Ambassador

2 months ago

Houston, Texas, United States WEST POINT LINCOLN Full time
Job Opportunity

West Point Lincoln of Sugar Land, a leading automotive dealership, is seeking a highly skilled Service Concierge to join our team in the Service Department. As a Service Concierge, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our clients.

Responsibilities:

  • Manage our loaner fleet, ensuring timely and efficient check-in and check-out processes for clients
  • Provide cashiering services, handling transactions with professionalism and accuracy
  • Assist as a receptionist, greeting clients and responding to inquiries
  • Conduct CSI (Customer Satisfaction Index) follow-up calls to ensure client satisfaction
  • Schedule client reservations, ensuring timely and convenient appointments
  • Perform scanning duties, maintaining accurate records and ensuring data integrity

Requirements:

  • Must be at least 21 years of age
  • Excellent client service skills, with a focus on delivering exceptional experiences
  • Previous experience in the automotive industry is preferred, but not required
  • Experience in the hospitality industry is also preferred, as it demonstrates a strong understanding of customer service principles
  • Must pass a drug screen and background check
  • Must be authorized to work in the United States

We offer a comprehensive benefits package, including paid time off, holidays, medical, dental, vision, and 401(k) matching. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.