Technical Support Services Technician

2 weeks ago


Cleveland, Ohio, United States FIT Technologies Full time
Job Description

Job Summary

FIT Technologies is seeking a highly skilled Technical Support Services Technician to join our team. As a Technical Support Services Technician, you will provide technical assistance and support to clients of FIT Technologies, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities

  • Provide technical support and assistance to clients via phone, email, or in-person.
  • Troubleshoot and resolve technical issues with hardware, software, and network systems.
  • Install, configure, and maintain computer systems, networks, and peripherals.
  • Perform routine maintenance tasks to ensure system uptime and performance.
  • Document and track technical issues and resolutions.
  • Collaborate with other team members to resolve complex technical issues.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or related field.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Conditions

Working conditions are normal for an office environment and will require:

  • Reliable transportation, valid driver's license, and valid vehicle insurance.
  • Local travel and occasional travel to other parts of Ohio or out of state.
  • May require occasional evening and weekend work.
  • Must be able to lift/carry 50lbs.
  • May occasionally require work weeks over 40 hours.

Benefits

FIT Technologies offers a comprehensive benefits package including:

  • Health, dental, vision, life insurance.
  • Paid time off and paid holidays.
  • Paid Parental Leave.
  • Employee Stock Ownership Plan.
  • 401(k) with match.
  • Dependent Care FSA.

Equal Opportunity Employer

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.



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