Operations Director

1 day ago


Houston, Texas, United States Murray Resources Full time
Director of Operations Job Description

Murray Resources is seeking a seasoned Director of Operations to lead our operations team and drive business excellence.

Key Responsibilities:
  • Collaborate with Branch Managers to implement administrative functions efficiently
  • Oversee recruitment, training, development, coaching, and disciplinary actions for administrative and customer service staff
  • Lead and monitor effective process execution, ensuring compliance with company standards
  • Develop expertise in company systems and processes to ensure consistent and accurate operations
  • Identify and report potential process improvements to the US Controller
  • Achieve high service standards in all customer interactions, ensuring responsiveness, accuracy, and professionalism
  • Ensure all written communications meet company standards for etiquette and presentation
  • Document all customer interactions and address requests promptly per company procedures
  • Oversee Accounts Payable and Accounts Receivable functions, ensuring compliance with company procedures and effective execution
  • Create and prioritize Accounts Receivable collections lists and conduct weekly reviews to minimize account closures due to non-payment
  • Ensure accurate reporting for operations and provide performance metrics in a timely manner
  • Facilitate timely processing of daily route sheets, work orders, and Sales Agreements, ensuring accuracy and adherence to procedures
  • Maintain compliance with the Employee Handbook and all company policies, prioritizing safety and addressing issues immediately
Requirements:
  • Bachelor's degree preferred
  • 7+ years of operations management experience focusing on customer service and operational excellence within an industrial, transportation, or similar environment
  • Strong people leadership experience focusing on communicating, directing, retaining, and influencing workplace culture
  • Experience working in a deadline-driven environment
  • Experience defining strategic objectives and delivering strategic outcomes, particularly those that improve efficiency or accuracy
  • Must be able to travel within Texas and other states frequently


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