Director of IT Operations

4 days ago


Houston, Texas, United States Redwood Software Full time
Job Title: Director of IT

We are seeking a highly skilled and experienced Director of IT to join our team at Redwood Software. As a key member of our leadership team, you will be responsible for overseeing the maintenance of our systems and services, improving employee experience, and driving IT application rationalization.

Key Responsibilities:
  • Oversee the maintenance of endpoint devices and systems, ensuring they meet established goals and standards.
  • Improve employee experience by enhancing the new hire onboarding process, IT operations, and hardware refresh program.
  • Manage IT equipment, infrastructure, and network required for office facilities.
  • Help maintain ISO 27001 and SOC 1 and 2 certifications.
  • Drive IT application rationalization and build/support IT data warehouse.
  • Support multiple SaaS applications, including Jira, Confluence, Zendesk, SFDC, and Workday.
  • Work with other leaders and executives to devise and establish IT policies and systems to support the implementation of strategies set by upper management.
  • Analyze business requirements of all departments to determine their technology needs.
  • Purchase efficient and cost-effective technological equipment and software.
  • Ensure IT operations are well-resourced and staffed.
  • Secure data and IT systems against loss, attack, or risks.
  • Meet the company's IT requirements within budget.
  • Oversee technical projects to ensure they are aligned with organizational goals.
  • Communicate effectively with external and internal vendors and advisors.
  • Make innovative and effective system and technology investment decisions.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations, or new systems and report to upper management.
  • Assist in building relationships with vendors and creating cost-efficient contracts.
Requirements:
  • Proven hands-on experience as IT manager/director or similar role.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Outstanding communication abilities.
  • Experience with LLMs/Generative AI in Helpdesk automation is a plus.
  • BSc/BA in computer science, engineering, or relevant field.
  • ITIL, PMP, or any information security certifications a big plus.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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