Payment Operations Manager
5 days ago
We are seeking a highly skilled and experienced Payment Operations Manager to join our team at California Coast Credit Union. As a key member of our Payments and Operations department, you will be responsible for overseeing the daily operations of our Card and Payment department, ensuring exceptional service is provided to our members, and driving process improvements to increase efficiency and reduce costs.
Key Responsibilities- Supervise daily operation and administration activities of the Card and Payment department, ensuring compliance with established procedures and timeframes.
- Develop and implement strategic goals and objectives for the Card and Payment department, ensuring effective systems and processes to achieve expected outcomes.
- Analyze credit union losses and fraud trends to better understand new fraud detection strategies, weighing risk versus efficiency and member service.
- Ensure cost-effective solutions and systems for payment processing, and assist staff with researching, analyzing, and responding to difficult situations within the allotted time frames.
- Effectively motivate staff by providing feedback/counseling and ensuring timely and fair performance appraisals, and recommend disciplinary action as needed.
- A bachelor's degree in business/financial services or equivalent experience in payments management or higher.
- Three or more years of recent experience in payments management or higher, with a working knowledge of National Credit Union Administration (NCUA) regulations, MasterCard/Visa regulations, Regulation CC, Regulation E, Regulation D, NACHA, California Credit Union Law and Rules and Regulations, and other applicable federal and state laws and regulations.
- Ability to develop trusting relationships to gain support and achieve results at all levels of the organization, with experience in coaching, training, and developing employees in a high-performance culture.
- Demonstrated skills in data gathering and analysis methods, with a strong ability to spot trends, draw insights, and communicate findings through data visualization methods.
- Excellent communication (written and verbal), and presentation skills, with experience in creative problem-solving, influencing, change management, and eliminating barriers at any organizational level.
California Coast Credit Union offers a competitive salary range of $90,000 to $113,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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Payment Operations Manager
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San Diego, California, United States California Coast Credit Full timeJob SummaryWe are seeking a highly skilled and experienced Payment Operations Manager to join our team at California Coast Credit. As a key member of our Payments and Operations department, you will be responsible for overseeing the daily operations of our Card and Payments department, ensuring exceptional service is provided to our branches, call centers,...
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Payment Operations Manager
2 weeks ago
San Diego, California, United States California Coast Credit Union Full timeJob SummaryThe Payment Operations Manager is a key role within the California Coast Credit Union, responsible for overseeing the daily management of the Cards and Payments Department. This position requires a strong leader who can analyze financial payment services trends, develop strategies to improve payment services, and ensure compliance with regulatory...
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Payment Operations Manager
5 days ago
San Diego, California, United States California Coast Credit Union Full timeJob SummaryWe are seeking a highly skilled and experienced Payment Operations Manager to join our team at California Coast Credit Union. As a key member of our Payments Department, you will be responsible for overseeing the daily operations and administration of our card and payment services.Key ResponsibilitiesSupervise and manage the daily operations of...
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