Crisis Support Specialist
2 days ago
Contact Community Services, Inc. is seeking a highly skilled Crisis Support Specialist to join our team. As a Crisis Support Specialist, you will provide real-time direction and support to staff and volunteers responding to crisis calls, ensuring smooth operations during assigned shifts. This role requires strong clinical skills, particularly in crisis de-escalation and suicide safety assessment and planning.
Key Responsibilities:
- Manage call volume and queue length to ensure timely responses to crisis calls.
- Respond to overflow calls with compassion and follow organization protocols.
- Document and review calls in web-based helpline software.
- Provide feedback and ongoing communication to supervisory staff regarding shift activity.
- Act as a Crisis Specialist when required.
Requirements:
- B.A. in Mental Health/Human Services field or related field of study.
- Crisis counseling/mental health experience and ability to manage crises effectively.
- Strong empathy, active listening, and communication skills.
- Ability to work autonomously and adapt quickly to varied protocols.
Benefits:
- A competitive salary range of $25.50 - $26.00 per hour.
- A hybrid work schedule can be discussed after training is complete.
- The opportunity to make a meaningful difference in the lives of those in need.
About Us:
Contact Community Services, Inc. is an equal opportunity employer committed to providing a safe and supportive work environment.
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