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Federal Client Support Manager

2 months ago

Annapolis Junction, Maryland, United States Jobot Full time
Position Overview

The Federal Client Support Manager (TS/SCI Full Scope Poly) is essential for a prominent, global enterprise specializing in IT, Software, Cloud, and Solutions.

We are a worldwide organization committed to fostering employee growth and empowering our clients to elevate their operations.

About Us

Our clientele spans various sectors, including Fortune 500 companies and emerging businesses eager to establish their presence in the market. Our diverse product offerings encompass Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation.

At our company, you will have the opportunity to make a significant impact while contributing to the development of innovative products and services tailored for our clients.

Key Responsibilities
  • Deliver outstanding technical support to federal clients, ensuring their hardware and application requirements are addressed efficiently.
  • Build and sustain robust relationships with federal clients, serving as the primary contact for all account-related inquiries and concerns.
  • Oversee and monitor client issues, guaranteeing prompt resolution and effective communication.
  • Identify potential avenues for account growth and expansion, utilizing your technical knowledge and insight into client needs.
Qualifications

To qualify for the Federal Client Support Manager role, candidates should possess:

  • A minimum of 5 years of experience in a technical support or account management capacity, preferably within the technology sector.
  • Demonstrated expertise in hardware and application support.

If you are a motivated professional with a solid technical foundation and a dedication to client service, we encourage you to explore this opportunity.