Federal Program Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled Federal Program Manager to join our team at SOC, a Day & Zimmermann company. As a Federal Program Manager, you will be responsible for leading multiple critical technology areas and customer groups, applying your deep technical background and knowledge of industry trends to drive business success.
Key Responsibilities:
* Lead multiple critical technology areas and customer groups, applying your deep technical background and knowledge of industry trends to drive business success.
* Integrate technical knowledge and business understanding to create solutions for customers.
* Mentor and consult with team members, other organizations, customers, and vendors on complex issues.
* Act as a consultant in service delivery business, technology, industry, or specific application.
* Resolve technical and some business incidents independently.
* Deliver strategic account support by proactively maintaining high-level technical, operational expertise, and understanding of industry trends.
* Review statement of work and manage to customer requirements.
* Work with manufacturing teams to plan, build, and ship systems to customers.
* Manage projects effectively with competing priorities.
* Develop and grow assigned customer account relationships with complex and strategic accounts.
* Act as a trusted advisor in the consultant role for customer and company sales teams.
* Design and deliver support solutions using specific industry knowledge and expertise.
* Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
* Provide suggestions for operational efficiencies.
* Create and deliver contract-related documents.
* Lead Customer Expectation management as part of escalation process.
* Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
* Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.
* Sharepoint management and administration.
Requirements:
* Bachelor's Degree, and advance Master Degree preferred.
* ITIL Certified.
* PMP Certified.
* 10 years experience in project management or in like roles/businesses.
* Federal Clearance required, TS/SCI with Polygraph.
Employment Pre-requisites:
The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. SOC
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