Customer Service Representative

4 weeks ago


Colorado Springs, Colorado, United States Kudos, LLC Full time
Job Overview

Kudos, LLC is seeking a highly skilled Front Desk Agent to provide exceptional customer service and ensure a memorable experience for our guests.

Key Responsibilities:

  • Welcoming guests with a warm and friendly demeanor upon arrival and departure.
  • Efficiently managing check-in and check-out processes.
  • Providing information about the hotel, rooms, amenities, and local attractions to guests.
  • Answering and directing incoming phone calls promptly and professionally.
  • Resolving guest complaints and issues in a timely and efficient manner.
  • Processing payments and managing billing accurately.
  • Maintaining a clean and organized front desk area.
  • Assisting with reservations and cancellations.
  • Coordinating with housekeeping and maintenance to address guest requests and issues.
  • Providing excellent customer service to ensure guest satisfaction.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using hotel management software and basic computer skills.
  • Professional appearance and demeanor.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills and attention to detail.


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