Customer Service Representative
4 weeks ago
Kudos, LLC is seeking a highly skilled Front Desk Agent to provide exceptional customer service and ensure a memorable experience for our guests.
Key Responsibilities:
- Welcoming guests with a warm and friendly demeanor upon arrival and departure.
- Efficiently managing check-in and check-out processes.
- Providing information about the hotel, rooms, amenities, and local attractions to guests.
- Answering and directing incoming phone calls promptly and professionally.
- Resolving guest complaints and issues in a timely and efficient manner.
- Processing payments and managing billing accurately.
- Maintaining a clean and organized front desk area.
- Assisting with reservations and cancellations.
- Coordinating with housekeeping and maintenance to address guest requests and issues.
- Providing excellent customer service to ensure guest satisfaction.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using hotel management software and basic computer skills.
- Professional appearance and demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
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