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Lube Operations Manager

2 months ago

Paris, Île-de-France, United States Caliber Auto Care Full time
Job Summary

We are seeking a highly skilled and experienced Lube Operations Manager to join our team at Caliber Auto Care. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our quick lube service lanes, ensuring high-quality service delivery, and maintaining customer satisfaction.

Key Responsibilities
  • Service Management: Oversee and coordinate all quick lube services, including oil changes, fluid checks, filter replacements, tire rotations, and other routine maintenance tasks.
  • Quality Control: Ensure all services are performed to the highest standards and in accordance with manufacturer specifications and company policies.
  • Customer Interaction: Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
  • Training and Development: Provide training and development opportunities for lube employees to enhance their skills and knowledge.
  • Technical Documentation: Maintain accurate records of services performed, customer interactions, and inventory levels utilizing technology provided.
  • Problem-Solving: Address and resolve any issues or complaints from customers or team members promptly and effectively.
  • Safety and Cleanliness: Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures.
  • Inspections: Conduct thorough inspections of vehicles to identify potential issues, such as leaks, worn parts, or other maintenance needs.
Requirements
  • Leadership: Strong leadership and supervisory skills with the ability to motivate and manage a team.
  • Customer Service: Excellent communication and interpersonal skills to interact effectively with customers and team members.
  • Organizational Aptitude: Ability to learn organizational and time-management skills to handle multiple tasks and priorities.
  • Problem-Solving: Ability to troubleshoot and resolve issues efficiently and effectively.
  • Physical Stamina: Ability to perform physically demanding tasks, including lifting up to 50 pounds, ability to work with hands above head, climbing stairs, and standing for extended periods.
  • Teamwork: Ability to work collaboratively with other technicians and service personnel.
  • Certifications: Relevant certifications or technical training in automotive maintenance is a plus.
  • Education and Experience: Minimum of 1 year in supervisory service role. Completion of a vocational training program in automotive technology is advantageous.
Working Conditions
  • Environment: Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.
  • Schedule: Full-time position with potential for weekend and evening shifts.