Customer Service Ambassador
3 weeks ago
The Customer Care Representative is the primary point of contact for our contact center, responsible for providing exceptional customer support and resolving issues in a timely and professional manner.
Key responsibilities include:
- Partnering with customers to identify and resolve issues
- Maintaining relationships with existing customers through problem-solving and education
- Working closely with escalation partners to identify and document exceptions to standard processes
- Providing responsive and timely support through telephone, chat, and email
- Overseeing the resolution of all problems, regardless of delegation to other departments
Requirements include:
- High School Diploma or GED
- Minimum of 2 years of call center and/or client interfacing experience
- Flexibility to work evenings, weekends, and holidays as required
- Ability to multi-task and prioritize
Ampcus is committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Service Ambassador
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