Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Cox Automotive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all parties involved.
Key Responsibilities- Partner with clients to understand their needs and provide tailored solutions
- Work closely with escalation partners to identify and resolve issues
- Maintain relationships with existing clients through problem-solving and education
- Provide responsive and timely support via telephone, chat, and email
- Oversee and monitor the resolution of all problems, regardless of delegation to other departments
- High School Diploma or GED required; College degree or equivalent experience preferred
- Minimum of 2 years of call center and/or client interfacing experience
- Flexibility to work evenings, weekends, and holidays as required
- Multi-tasking and prioritization skills
- Excellent oral and written communication skills
- Experience working in a contact center metrics-driven environment
This role will be based in a moderate noise level environment with frequent exposure to outdoor weather conditions.
About Cox AutomotiveCox Automotive is a leading provider of vehicle remarketing services, with over 20,000 employees in operating locations around the globe. We are committed to transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services.
As a Cox Automotive employee, you will have access to a range of benefits, including health care insurance, retirement planning, and paid days off. We are an Equal Opportunity Employer and a Drug-Free workplace.
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