Customer Service Representative

1 month ago


Matteson, Illinois, United States Wingstop Restaurants Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop Restaurants. As a key member of our restaurant team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.

Key Responsibilities:

  • Provide World-Class Service: Act as the face and voice of Wingstop, greeting guests, answering phone calls, and taking orders in a friendly and efficient manner.
  • Build Guest Relationships: Interact with guests to understand their needs, preferences, and concerns, providing personalized service to ensure their satisfaction.
  • Maintain a Clean and Safe Environment: Ensure the restaurant is clean, organized, and meets health and safety standards, adhering to company policies and procedures.
  • Support Team Members: Collaborate with colleagues to achieve sales goals, provide support during peak periods, and contribute to a positive team culture.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with guests, team members, and management.
  • Customer Service Focus: Passion for delivering exceptional service, ensuring guest satisfaction, and building loyalty.
  • Teamwork and Adaptability: Willingness to work collaboratively, adapt to changing situations, and prioritize tasks to meet business needs.

What We Offer:

  • Competitive Pay and Benefits: Opportunities for career growth, professional development, and a fun, fast-paced work environment.


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