Personal Care Management Intake Specialist

1 week ago


Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Title: Personal Care Management Intake and Consumer Support

Tempus Unlimited, Inc. is a nonprofit organization dedicated to empowering individuals with disabilities to live independently in their communities. We are seeking a highly skilled and compassionate Personal Care Management Intake and Consumer Support Specialist to join our team.

Job Summary:

The Personal Care Management Intake and Consumer Support Specialist will be responsible for providing exceptional support to consumers, answering phone calls, and distributing calls to the appropriate department. This role requires strong communication skills, attention to detail, and the ability to maintain confidentiality.

Key Responsibilities:
  • Provide consumer support and answer phone calls in a professional and courteous manner.
  • Distribute calls to the appropriate department, ensuring timely and efficient communication.
  • Log all incoming calls in the consumer database and maintain accurate records.
  • Combine phone logs and produce weekly reports as assigned.
  • Update consumer information in the database as needed, including address and phone number changes.
  • Screen referrals to ensure applicants meet minimum requirements for services.
  • Process new referrals in the consumer database, including Senior Care Options and 1Care.
  • Request medical documentation from applicants' doctors, including diagnosis and pertinent records.
  • Update consumer information in the database as needed during the referral process.
  • Request supporting documentation, such as VNA 485 Care Plans and DDS/MRC/DCF contracts.
Requirements:
  • High School Diploma or equivalent.
  • Professional telephone manner and computer database skills.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and work in a team environment.
  • Bilingual preferred, but not required.
Work Environment:

Tempus Unlimited, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive hourly rate of $20.00 and a positive work environment that values teamwork and collaboration.

Compensation details: 20-20



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