Personal Care Management Intake Specialist

1 week ago


Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Title: Personal Care Management Intake and Consumer Support

Tempus Unlimited, Inc. is a nonprofit organization dedicated to empowering individuals with disabilities to live independently in their communities. We are seeking a highly skilled and compassionate Personal Care Management Intake and Consumer Support professional to join our team.

Job Summary:

The successful candidate will be responsible for providing exceptional consumer support, answering phones, and distributing calls to the appropriate department. This role requires strong communication and interpersonal skills, as well as the ability to maintain confidentiality and work in a fast-paced environment.

Key Responsibilities:
  • Provide consumer support and answer phones in a professional and courteous manner
  • Distribute calls to the appropriate department, ensuring timely and efficient communication
  • Log all incoming calls and maintain accurate records in the consumer database
  • Combine phone logs and produce weekly reports as assigned
  • Update consumer information in the database as needed, including address and phone number changes
Requirements:
  • One year of experience working with individuals with disabilities
  • Phone customer service experience
  • Bi-lingual preferred, but not required: Spanish, Haitian Creole, Vietnamese, and Cantonese
Preferred Qualifications:
  • Accuracy and attention to detail
  • Ability to maintain confidentiality at all times
  • Experience working with individuals with disabilities who are living in the community
  • Familiarity with MassHealth PCA program preferred
Work Environment:

This role requires working in a fast-paced environment with a high level of customer interaction. The successful candidate must be able to maintain a positive and professional demeanor at all times.

Compensation:

The hiring rate for this position is $20.00 per hour.



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