Top Secret System Administrator
3 weeks ago
Insight Global is seeking a highly skilled Top Secret System Administrator to join our team in Colorado Springs. As a first line of defense for user-level interactions and issues, this individual will provide exceptional customer service and technical support to users in a Help Desk environment.
This role requires strong System Administration skills, with a focus on troubleshooting and resolving issues with remote users daily. The ideal candidate will have experience with Windows 10/11 and Linux 7/8/9, as well as Microsoft Active Directory for tasks such as creating and modifying users.
The successful candidate will be comfortable interacting professionally with users and customers via phone, VDI, email, IM, and face-to-face. They will also have experience writing standard operating procedures (SOP) documentation and be able to write/edit technical documentation processes/procedures using Atlassian Confluence.
We offer a competitive salary range of $54-70/hour and a dynamic work environment that values diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service and technical support to users in a Help Desk environment
- Troubleshoot and resolve issues with remote users daily
- Experience with Windows 10/11 and Linux 7/8/9
- Microsoft Active Directory for tasks such as creating and modifying users
- Writing standard operating procedures (SOP) documentation and technical documentation processes/procedures
Requirements:
- Bachelor's Degree with 5 years of experience supporting users in an enterprise level system (4+ years in lieu of degree)
- Top Secret Clearance
- Security+ or equivalent
- Strong experience installing and troubleshooting Windows 10/11 and Linux 7/8/9 applications
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