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Customer Service Representative

1 month ago

Austin, Texas, United States Mac Freeman - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mac Freeman - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our business.

Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Utilize a customer-centric approach to educate customers about insurance options and provide personalized solutions.
  • Collaborate with other agency team members to ensure seamless communication and efficient issue resolution.
  • Proactively identify and address customer concerns, ensuring a high level of satisfaction and loyalty.
Qualifications
  • Demonstrated commitment to customer service and a passion for delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and colleagues.
  • Proven problem-solving skills and ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team to achieve business objectives.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Paid time off (vacation and personal/sick days) and health benefits.
  • Valuable career-building experience and opportunities for advancement within the agency.
  • This is a remote position, offering flexibility and work-life balance.