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Deli Kitchen Manager

2 months ago

Kimberly Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. Our company operates +40 full-service supermarkets across the state of Wisconsin.

Job Summary

As a Deli Kitchen Manager, you will be responsible for guiding a team of talented associates who have the unique opportunity to make guests' mealtime easy by offering more time with their families through providing convenient, delicious, and ready-to-eat meals.

Key Responsibilities
  • Create engaging, memorable experiences through recognizing and reacting to guests' needs
  • Receive, prepare, and fulfill guest orders and other special deli requests
  • Address guest concerns and resolve issues by practicing the boomerang principal
  • Ensure high standard quality control by inspecting, rotating, maintaining proper temperatures, and replenishing all deli products on display
  • Thoroughly and consistently train new deli kitchen associates and provide support 30, 60, 90 days since hire to ensure high retention
  • Assist Deli Manager with writing and conducting performance reviews of kitchen associates
  • Encourage teamwork and lead by example through cooperative interactions with store and Support Office associates
  • Deliver decisions on production levels by studying weekly movement reports (items sold)
  • Oversee quality control through monitoring recipe execution, shrink amounts, and quality standards
  • Order all deli kitchen products from vendors and manage inventory
  • Contribute to overall cleanliness of the department by cleaning, organizing, and sanitizing work areas, shelving, and sales floor as needed
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Requirements
  • High School Education or equivalent combination of education and experience
  • 3+ years of leadership experience (at least 1 year as manager) - retail or restaurant preferred
  • Ability to deal tactfully and effectively with guests and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
  • Complete understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
  • Food Serv certification is preferred (Festival will pay in order to get certified)
Benefits

We offer a comprehensive benefits package, including:

  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans