Customer Accounts Manager

2 months ago


Kosciusko, Mississippi, United States Aaron's Full time
About the Role

Aaron's is seeking a highly skilled and motivated Customer Accounts Manager to join our team. As a key member of our customer accounts department, you will play a critical role in driving the success of our stores by leading the customer accounts team and achieving company standards for collections and lease renewals.

Key Responsibilities
  • Customer Relationship Management: Build and maintain strong relationships with customers to support their ownership goals and drive sales.
  • Account Management: Manage the collections process by counseling customers to gain timely lease/merchandise renewals, review and close lease agreements, and contact customers who have not renewed merchandise agreements.
  • Team Leadership: Lead and manage the accounts staff to achieve daily, weekly, and monthly accounts department goals.
  • Operational Support: Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
  • Customer Service: Provide exceptional customer service, including maintaining updated customer information, documenting customer payment appointments, and resolving customer issues.
  • Administrative Tasks: Complete and maintain weekly vehicle maintenance sheets, route sheets, and other administrative tasks as required.
Requirements
  • Education and Experience: Two years of college or two years of previous management experience preferred.
  • Skills and Qualifications: Excellent interpersonal and communication skills, high energy, ability to effectively perform all functions of the store, multitasking, and proficiency in computer skills.
  • Physical Demands: Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Driver's License: United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
What We Offer

Aaron's offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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