Fresh Cut Department Manager

3 days ago


Green Bay, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Our Culture

At Festival Foods, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests, even in our extensive associate benefits and programs.

Job Summary

We are seeking a highly skilled and motivated Fresh Cut Assistant Manager to join our team. The successful candidate will work closely with the Fresh Cut Manager to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Key Responsibilities
  • Reinforce Festival culture, customer service, and performance expectations to all Fresh Cut associates.
  • Assist in training new Fresh Cut associates.
  • Document violations of company policies/procedures by Fresh Cut associates and conduct progressive disciplinary actions.
  • Answer questions and provide guidance to all Fresh Cut associates.
  • Ensure all department standards are being met in the Fresh Cut department.
  • Observe sales floor and cooler conditions; take action to correct areas of opportunity.
  • Maintain appropriate inventory levels and ensure accurate pricing on products received and sold.
  • Communicate and work cooperatively with Store Director, Produce Department Manager, and Fresh Cut associates to maintain standards and exceed guest expectations.
  • Oversee all sanitation within the Fresh Cut department.
  • Provide customer service to guests.
  • Assist guests with finding items they are looking for throughout the store.
  • Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
  • Assist all department associates with daily responsibilities while leading by example.
  • Develop associates to prepare for advancement opportunities.
  • Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • Maintain food safety logs.
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Requirements
  • Ability to deal tactfully and effectively with guests and associates.
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
  • Ability to use the following equipment: power jack, walk behind lift, WAV, baler, compactor.
  • Must have WI Certified Food Manager License (Festival will pay in order to get certified if not).
Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; work in a cooler, walk in the store; bend, stoop, and kneel regularly.
  • The associate must have full range of upper body motion in order to lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
  • Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
  • The position requires the associate to lift up to 40 pounds on an occasional basis.
Benefits

We offer a comprehensive benefits package, including:

  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.


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