Customer Service Liaison

1 week ago


Lansdale, Pennsylvania, United States Village Handcrafted Cabinetry Full time
Customer Service Representative

Village Handcrafted Cabinetry is a family-owned and operated custom cabinetry company with a reputation for excellence. As a Customer Service Representative, you will be the key liaison between our installation team, project designers, clients, and our office staff.

Key Responsibilities:
  • Client Communication: Respond to client inquiries in a timely and professional manner.
  • Scheduling: Coordinate installation, touch-up, and service appointments with clients and our installation team.
  • Project Updates: Inform clients of any changes to the installation timeline or work descriptions.
  • Calendar Management: Update and maintain our installation calendar in Smartsheet daily.
  • Folder Organization: Create and update folders for rework, work orders, change orders, touch-ups, and services in Smartsheet.
  • Service and Warranty: Receive and respond to service and warranty calls, and maintain related lists.
  • Work Order Management: Create and present work order forms to our installation team and project designers.
  • Daily Meetings: Participate in daily meetings with our installation team to discuss ongoing projects, service issues, and schedule updates.
Requirements:
  • Customer Service Experience: Previous experience in customer service or relations is essential.
  • Cabinetry Knowledge: Familiarity with cabinetry and/or construction is a plus.
  • Scheduling and Organization: Ability to create and manage daily schedules for multiple crews.
  • Technical Skills: Proficiency in Microsoft Office programs and experience using Smartsheet.
  • Problem-Solving: Strong problem-solving skills to resolve client issues and concerns.


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