National Lending Optimization Specialist

7 days ago


Salt Lake, Utah, United States CUNA Mutual Full time
Job Title: National Lending Optimization Consultant

At TruStage, we're committed to making a brighter financial future accessible to everyone. We put people first, fostering a diverse and inclusive environment where employees and customers thrive. Our team is passionate about building insurance, investment, and technology solutions that push the boundaries of what's possible. We need your expertise to help us shape what's next.

You'll be encouraged to share your experiences, ideas, and skills to help others take control of their financial future. As a National Lending Optimization Consultant, you'll provide comprehensive support, proactive engagement, and expert consultation to sales partners and credit unions.

Key Responsibilities:
  • Member in the Middle: Work in partnership with assigned credit unions to provide clear and unbiased guidance, education, and tools to build members' knowledge and confidence in making informed financial decisions.
  • Relationships: Build and nurture collaborative partnerships with credit union management and front-line lending staff to increase loyalty to TruStage and lending-related solutions.
  • Internal Stakeholder Engagement: Partner with internal stakeholders to gain buy-in and support for strategic initiatives, ensuring effective communication and alignment across the organization.
  • Territory Management: Manage assigned territory as a business, utilizing economic, financial, and results data to diagnose strengths and weaknesses and execute strategic plans to drive results.
  • Digital Execution: Be a subject matter expert regarding the digital lending landscape and provide expertise to credit unions using proven methodologies to navigate and implement digital optimization opportunities.
  • Performance Monitoring: Analyze financial data to identify opportunities and develop sales strategies for revenue growth, risk reduction, and improved financial performance.
  • Change Management: Execute credit union recommendations through structured plans for adaptation and implementation, with continuous feedback for sustained success.
  • Process Improvement: Gather information through consultation and propose solutions to streamline lending operations, enhance member experiences, and improve credit union non-interest income.
  • Optimization: Provide coaching, training, and support to credit union management and staff on products, customer-centric best practices, presentation techniques, and tools to maximize success.
  • Partner Engagement: Be available to speak at industry events and exchange visits as needed.
Requirements:
  • Bachelor's degree in business administration, finance, economics, or a related field, or equivalent trade-off of related professional work experience.
  • Demonstrated knowledge and understanding of financial service-related products, overall financial services operations, and multi-channel lending ecosystems.
  • Use of data analysis skills with the ability to use critical thinking to derive actionable insights, problem solve, create, and implement plans for measurable change.
  • Proven time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple objectives/goals simultaneously.
  • Demonstrated consultation, facilitation, and presentation skills, with the ability to motivate, influence, and convey complex ideas to others in both face-to-face and virtual channels.
  • Ability to navigate complex situations in partnership with internal stakeholders.
  • Ability to address specific client needs, provide strategic guidance, and leverage experience.
  • Life and Health insurance resident license - If currently not licensed, must earn within 90 days of starting the position.
  • Demonstrated deep understanding of the ADKAR Prosci methodology.
Position-Specific Requirements:
  • 10 years of lending/management experience preferred with a proven track record of success in coaching, consulting, and staff development and training preferably in a lending or financial services environment.
  • Ability to travel up to 50% of the time.

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