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Bilingual Customer Service Representative

2 months ago

Manahawkin, New Jersey, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Sales and Service: Assist customers in selecting the right products and services, process sales transactions, and maintain accurate records.
  • Product Knowledge: Stay up-to-date on product features, benefits, and applications to provide expert advice to customers.
  • Store Operations: Maintain a clean and organized store environment, including stocking shelves, setting up displays, and loading/unloading delivery trucks.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, share knowledge, and support each other in providing excellent customer service.
Requirements
  • Language Skills: Fluency in English and Spanish (written and verbal).
  • Age and Authorization: Must be at least 18 years old and authorized to work in the country of employment.
  • Physical Demands: Ability to lift up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
  • Availability: Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Driver's License: Valid, unrestricted driver's license.
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in sales, customer service, or a related field.