Access Service Representative

4 weeks ago


Manahawkin, New Jersey, United States Hackensack Meridian Health Full time

About the Role:

At Hackensack Meridian Health, we are seeking a highly skilled Access Service Representative to join our team. This individual will play a critical role in managing patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables.

Key Responsibilities:

  • Evaluate documents and collect patient financial data, adhering to insurance and EMTALA regulations.
  • Manage high-pressure workloads, prioritize tasks, and adapt to changing conditions.
  • Collect, record, and report accurate information using interview techniques and critical thinking skills.
  • Utilize resources to assist in critical decision-making, including HDX, web-sites, and scheduling systems.
  • Document task status and complete the financial workflow process using critical thinking skills and interview techniques.
  • Collaborate with customers, taking ownership of department outcomes and ensuring smooth process flow and safe environment.

Requirements:

  • High School diploma or equivalent.
  • Ability to multitask and excellent written and verbal communication skills.
  • Proficient computer skills, including Microsoft Office and/or Google Suite platforms.

Preferred Qualifications:

  • Bilingual (English/Spanish).
  • Previous experience in healthcare registration and/or scheduling.
  • Bachelor's Degree.
  • Proficiency with insurance eligibility/authorization systems.


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