Access Service Representative
4 weeks ago
About the Role:
At Hackensack Meridian Health, we are seeking a highly skilled Access Service Representative to join our team. This individual will play a critical role in managing patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables.
Key Responsibilities:
- Evaluate documents and collect patient financial data, adhering to insurance and EMTALA regulations.
- Manage high-pressure workloads, prioritize tasks, and adapt to changing conditions.
- Collect, record, and report accurate information using interview techniques and critical thinking skills.
- Utilize resources to assist in critical decision-making, including HDX, web-sites, and scheduling systems.
- Document task status and complete the financial workflow process using critical thinking skills and interview techniques.
- Collaborate with customers, taking ownership of department outcomes and ensuring smooth process flow and safe environment.
Requirements:
- High School diploma or equivalent.
- Ability to multitask and excellent written and verbal communication skills.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Preferred Qualifications:
- Bilingual (English/Spanish).
- Previous experience in healthcare registration and/or scheduling.
- Bachelor's Degree.
- Proficiency with insurance eligibility/authorization systems.
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