Veterinary Client Service Representative
3 weeks ago
VCA Rotherwood Animal Hospital has been a trusted partner in the Newton community for over 45 years, fostering lasting relationships with pets and their people. Our longevity has allowed us to develop a deep understanding of the importance of client care and compassion.
Job SummaryWe are seeking a passionate and dedicated Veterinary Client Service Representative to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional client care and ensuring a seamless experience for our clients and their pets.
Key Responsibilities- Manage incoming clients and phone calls, educating owners on our services and offers
- Contribute to the efficient flow of the hospital, from welcoming appointments to check-out
- Efficiently schedule appointments, manage medical information, and follow up with clients
- Process accurate client payments and maintain security
- Manage electronic medical records, reports, and correspondence
- Utilize innovative tools to communicate and deliver a high-end experience
- Some lifting (up to 40lbs) and hands-on animal interaction
- Generous pet care discounts
- Leadership opportunities, educational & career development programs
- Competitive wages & referral bonuses
- Medical, dental & vision insurance, mental health resources
- Employer-paid life, long and short-term disability insurance
- Paid parental leave, vacation, and sick time
- 401(k) with employer matching
- Wage range $19 - $23 dependent on skills and experience
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com
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