Operational Lead

1 month ago


Newton, Massachusetts, United States Veterinary Emergency Group Full time
About Us

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional care and service to our customers and their pets.

Job Summary

We are seeking a talented and experienced Operations Lead to join our team. The successful candidate will be responsible for driving the customer experience, managing hospital operations, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Drive the customer experience and manage hospital operations, including customer service, triage, and inventory management.
  • Supervise and train new hires in daily front desk processes and operations.
  • Manage inventory counts and audits, and maintain spend within budget.
  • Develop and maintain contacts for vendors, service reps, and drug reps.
  • Lead communication regarding inventory with the team and lead training on inventory management.
Requirements
  • Prior experience with animals in a veterinary environment is a major plus.
  • Must have 1-2+ years of supervisory experience.
  • Have a servant leadership mentality and lead by example.
Why Choose Us

At VEG, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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